Public Sector

Digital transformation of public services!


Governments need to reimagine how digital technologies can be used to enhance the citizen’s end-to-end experience of public services. The objective of the digital journey should be the improved service quality, promotion of transparent and efficient interaction and enhancement of the level of public trust in government.

In this respect, we have set up a dedicated Public Sector team responsible for supporting the needs of various public institutions (from central governments and health organisations to public associations, police, emergency services, local and regional authorities) by proposing innovative and smart solutions encompassing the latest technologies and know-how.

Digital Transformation
Citizen-Centric Technologies
Amazon Web Services Microsoft Solutions Partner Google Cloud Partner Google Premier Adobe Solution Bronze VTEX Facebook Marketing

Providing innovative services for the public sector

Our solutions in the smart city field have an impact and are always based on the latest technologies customised to meet every city need.

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Digital Transformation Strategy for public sector

Digital transformation is now a public sector imperative and we are here to assist public organisations in choosing the best path towards a digital future by helping them draft and implement digital transformation strategies. We are cloud natives and technology agnostic and thus we provide beyond state-of-the-art solutions.

Automation and AI: RPA & Chatbots

In the public sector, automation has significant potential for supporting cost reduction, meeting citizen expectation, boosting productivity and freeing up employee time. Adopting automation and AI via tools such as RPA and Chatbots is one of the things we thrive at and we make it our goal in each project to deliver our best.

Smart Cities and IoT

Smart cities are designed for optimum usage of space and resources along with an efficient and optimum distribution of benefits. It also aims at increasing connectivity at various levels among citizens, as well as between the administration and population.

Local and Central Authorities

Local and Central Authorities
Digital transformation is not an easy task to implement for the public sector. Digital transitions need to be thoroughly investigated, strategically prepared and guided by motivational leadership with a multitude of issues to be addressed.

To meet the general public implies to build a service that works for everyone. It needs to be functional and accessible, but it also needs to be secure and sustainable.

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  • Smart City systems based on IoT and Automation
  • FAQ and problem reporting chatbots
  • RPA (Robotic Process Automation) for administrative workflows
  • e-government systems (online taxes, keeping citizens and businesses informed and connected)
  • CMS and web build projects


The digital transformation in the health sector can radically enhance doctors, hospitals and organizations‘ ability to treat patients and to provide them with longer, healthier living conditions.

Changing customer behavior and preferences place higher demands and expectations on the overall market, but this is particularly tense for the healthcare industry.

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  • Hospital Information Systems (HIS)
  • PACS Systems
  • Scheduling and FAQ chatbots
  • RPA for e-health workflows
  • Centralised and secure patients database and medical records

Higher Education

Higher Education
With the changing academic environment, taking higher education institutions to a digital environment is becoming increasingly important.

Digital transformation enables universities to face new challenges: the technologically advanced student population, the whole student lifecycle and university prestige.

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  • Chatbots for students enrolling and onboarding
  • RPA (Robotic Process Automation) for administrative workflows
  • Gamified e-learning platforms
  • Student and personnel management
  • e-commerce systems
  • virtual catalogue
  • presence and class scheduling
  • e-recognition platforms

Law enforcement

Law enforcement
Police forces use increasingly advanced analytics to forecast criminal behavior and patterns.

The ability to integrate community and social factors can play a major role in improving police awareness and can enable services to detect crime, counter persistent recurrence and manage risk more effectively.

Forces also establish processes for ensuring the entering of reliable and consistent data by officials and employees that can be rapidly analyzed for real-time insight.

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  • Big Data analytics
  • Digital case files
  • Multichannel online communication with the citizens
  • Crowdsource intelligence-gathering platforms
  • RPA (Robotic Process Automation) for administrative workflows

Industry Leading Partners

Over the years Zitec has proven to be a reliable business partner, committed to building long-term, productive relationships with our clients. We pride ourselves on having a local and international participation in IT fairs, an active presence in professional associations in Romania and partnerships with reputable IT companies.
  • Magento Business
  • Amazon Web Services
  • Google
  • Microsoft Solutions Partner
  • Google Cloud Partner
  • Google Premier
  • VTEX
  • UiPath

Compliance & certifications

  • Crown Commercial Service Supplier

    We are happy to announce that we have been awarded places on both the G Cloud framework, as well as the Digital Outcomes & Specialists. This makes us a certified Crown Commercial Service Supplier.

  • ISO 9001

    We have been audited and certified according to ISO 9001:2015 Standard for Quality Management System for the following activities: software development and maintenance services for digital transformation, automation solutions and custom software applications, IT consulting services, cloud computing and digital marketing services. The accreditation certificate is issued by Bureau Veritas Certification.

  • Cyber Essentials

    Through our Cyber Essentials certification, we show our commitment to cybersecurity in working with both public and private sectors. We have been assessed in five key control areas – boundary firewalls and internet gateways, secure configuration, access control, malware protection and patch management.

  • PMP & Scrum

    Our services are underpinned by internationally recognised project management standards. We have strong project management skills and use PMP and Scrum methodology.

  • GDPR

    We have specialists that achieved the Certification for Information Privacy Manager (CIPM) which confirms our suitability for supporting privacy of data for our customers.

Zitec is a fully accredited Public Sector supplier on multiple frameworks vehicles, including:

Digital Outcomes & Specialists (DOS 4)

Digital Outcomes and Specialists is a dynamic style framework geared to help the public sector buy, design, build and deliver digital outcomes using an agile approach.


We make a living by technology, but we make a life by putting people first.

We have delivered more than 400 projects in 15 countries, on 3 continents. We’re ready and committed to proposing innovative and smart solutions to enhance the citizen’s experience of the public services.

Alexandru Lăpuşan // CEO & Founding Partner